TRAINING & EVENT AGREEMENT

The following policies become in effect upon an individual/corporate/organization's agreement to procure training and/or events with Innovative Training, Events & Professional Solutions, LLC (ITEPS):

 

Once authorization has been given via email confirmation, signed contract, proposal or credit/debit card authorization form; the undersigned client agrees to the following policies pertaining to the training, events or professional services reflected in the agreement. If any particular provision of this agreement shall be deemed invalid or unenforceable, it shall not affect the other provisions hereof, and this agreement shall be construed in all respects as if such provision was omitted.

 

Contact

At any time, in addition to contacting their Learning Liaison, client can contact info@itepsdc.com.

 

Enrollment in a Training/Event

Enrollment is confirmed on a first pay first registered basis. A seat may be temporarily reserved for two business days by emailing a signed copy of the enrollment agreement, providing an SF-182, or by returning the signed credit/debit card authorization form; however full payment or approved purchase order is required to confirm a seat. Client may be moved to wait listed status if the training/event is booked before payment is received and enrollment is confirmed. Payment may be made with credit card, cash, or check. If you confirm your enrollment with 3 or less days before class start date, you may not receive a book on the first day. Please confirm with your Learning Liaison.

 

Training/Event Rescheduling/Cancellation

Once the client accepts the Agreement by either returning the signed training agreement, providing an email confirmation, and SF-182, or by returning the credit/debit card authorization form, the client reserves enrollment in a training class. Not paying for, not showing up for, or not completing a class does not constitute cancellation and the client remains liable for the entire amount in the training/event agreement. Requests for rescheduling must be received in writing, 10-business days prior to the first day of training/event. Rescheduled training/event must take place within 30 days of the original training/event.
 

If the client cannot attend any training/event for any reason, the client must inform ITEPS immediately by emailing info@itepsdc.com. ITEPS will take the following steps:

 

  • Try to reschedule the client into another date for the same course, within the same fiscal year. Additional costs may apply.

  • In case another date is not available or the original course is no longer offered, ITEPS may choose to offer a different, comparable training/event other than what client originally signed up for and apply the applicable amount towards the tuition of the other training/event, within the same fiscal year.

  • If client cannot attend, client remains liable for the entire amount in the training/event agreement and ITEPS will make any balance amount available to client through ITEPS Vouchers, which can be redeemed by said person for any ITEPS Public Open Enrollment training/event. These vouchers must be redeemed within the same fiscal year of the issue date of the vouchers.

 

Any nonrefundable costs that ITEPS has incurred on client or on client's behalf (example airfare) and any amount applicable towards training/event already completed will be deducted before issuing credit for another course or issuing training/event vouchers.

 

No-Show

If client is unable to attend the training/event, client remains liable for the entire amount of the training/event and can attend the training/event under the training/event retake policy mentioned below.

 

Training/Event Satisfaction

Client must review training/event outline and ensure correct pre-requisite knowledge of students for the training/event being enrolled in. We guarantee your satisfaction with your learning experience. However, if you are not satisfied for any reason, you can attend per the training/event retake policy below.

 

Training/Event Retake

Client can retake an open enrollment training/event that client has already paid for, once, within a period of one year from the start date of the original training/event client was enrolled in. Client can attend as long as the training/event is still being offered and there are available seats. Please confirm at least 3 business days before the repeat training/event start date to confirm seat availability. If the same training/event is not offered in the future, ITEPS will offer client a different comparable training/event. There may be additional costs involved. To attend, simply retain training/event materials. If the training/event has changed, client must purchase the latest training/event material. If the training/event has upgraded and is for a different version, it is considered a new class and will not be available under this retake policy. If after registering for a repeat training/event, client does not attend, client will not be able to attend the training/event again for free. For any repeat training/event, client will only need to pay for exam vouchers, if applicable and any optional travel costs.

 

Training/Event Attendance

The client must be present at a minimum of 80% of the training/event time to receive a certification of completion. Please maintain punctuality as trainings/events start on time and return from breaks in a timely fashion.

 

Training/Event Timings

Please arrive at least 15 minutes prior to the start time of your training/event. Call us at 301.437.9468 if you are running late. If you are more than 15 minutes late your seat may be given to a waitlisted student. Students arriving more than 30 minutes late may not be admitted to training/event and will need to adhere to the Training/Event Retake clause.

 

Late Payment, Returned Check and Default Payments

All payments due must be made prior to the first day of training/event, according to the agreement. A 5% late payment fee will be added for payments not made by the due date. A $50.00 fee would be accessed for all returned or cancelled checks. Checks will not be accepted from clients who have had a returned or cancelled check. A late payment fee will apply to the due amount if a check is returned after payment due date. In case of default payments, the client agrees to pay any legal interest on the balance due, together with any cancellation costs and reasonable attorney fees incurred to effect collection of all outstanding balance. If any due amounts are placed in collections, client will be responsible for any additional collection and or attorney fees. Any delinquent account will accrue the maximum monthly interest allowable by law.

 

Non-Solicitation

During the term of engagement and for 36 months thereafter, client or any entity related to client will not directly or indirectly (i) encourage or solicit any ITEPS representative, employee or consultant (ii) to assist any other person or entity in such encouragement or solicitation; or (iii) hire, contract, or assist in hiring or retaining any such representative, employee or consultant. Any breach of this section of the agreement can cause irreparable and incalculable damage to ITEPS and implies client's acceptance to immediately pay damages to ITEPS, in the amount determined by ITEPS. Client is encouraged to solicit work from ITEPS by communicating such requests directly to ITEPS management or Client's Learning Liaison. 

 

US Government Transactions

US Government and GSA orders that are not pre-paid using US Government credit card or via the WAWF system, are due net 30 from the completion day of each delivered class. Any volume or bulk purchases receiving discounting shall be subject to pre-payment requirements. Once accepted, enrollment in a training/event is reserved. Not paying for, not showing up for, or not completing a training/event does not constitute cancellation and the agency remains liable for the entire amount in the training/event agreement. Payment processing, late fees, travel expenses and other fees related to US government or GSA orders will follow US Government procurement guidelines. 

NOTICE: ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSE WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER. I understand that this agreement is a legal and binding instrument when signed by the client and accepted by ITEPS.

 

The person accepting this enrollment agreement (via email confirmation, signed contract, proposal or credit/debit card authorization form) acknowledges that he or she is authorized by the client to guarantee payment on behalf of the client. By signing, the client agrees to the terms of this agreement. This agreement and any listed attachments is the only agreement between ITEPS and the client. No other promises made by ITEPS or any of its employees or agents should be relied upon by the client.

Metropolitan Washington, D.C.

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T: 301.705.5823

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